You have the right to return the goods you bought within 14 days, no later than the date of delivery (art. 4 par. 10 EU law 2251/1994). Shipping costs are borne by the sender. In case of error of our company, or sending wrong goods or goods that have a defect or lack the agreed quality, you have the right to return them and request their replacement or payment of the price you paid.
In case of use of the goods or alteration of its original condition, the return is not accepted. In addition, for all the above cases the goods to be replaced / returned must be accompanied by the original proof of purchase.
For all the above cases the goods to be replaced / returned must be in the condition received by the customer, complete and without damage, their packaging must be the one that normally accompanies them and must be in excellent condition, along with all the documents which accompanied them (eg DAT, Retail Receipt, etc.). Prior to any return, it is recommended to consult with a representative of the Customer Service Department of our company.
In any case, the return and replacement is possible under the conditions that it takes place within a maximum of 14 days from receipt according to article 4 par. 10 of law 2251/1994, the product has not been used and is accompanied by all necessary documents , which prove the transaction (eg DAT, Retail Rep. etc.). We reserve the right not to accept refunds that do not comply with the General Return Policy and to refuse to refund the amount originally paid as compensation. Once a representative of the Customer Service Department confirm the refund our company will proceed to the refund in 1-2 days .